Patient Feedback & Satisfaction Form

Patient Feedback & Satisfaction Form
Dear Valued Patient,
Your feedback is extremely valuable to us as we continuously strive to improve our services and enhance our treatment processes. We kindly ask you to answer the following questions sincerely. The survey will take approximately 5 minutes to complete. Thank you for your time, valuable feedback, and contribution. We wish you good health and wellbeing.

1. Full Name (Please be assured that all information provided will be kept strictly confidential and securely stored.)
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2. Overall, how satisfied were you with your treatment experience?*

3. How would you rate your doctor’s approach, communication, and the clarity of the information provided throughout your treatment?*

4. How would you rate the care, patience, and support provided by our nurses and patient coordinators throughout your treatment journey?*

5. How would you rate the appointment process, welcome experience, and the overall attitude of our staff?*

6. Did you find the information and guidance provided throughout your treatment process clear and sufficient?*

7. How would you rate the comfort and overall atmosphere of our hospital?*

8. Did you feel emotionally and psychologically supported throughout your treatment journey?*

9. How clear and understandable did you find the information provided regarding treatment fees and the payment process?*

10. How would you rate the level of care shown towards your privacy and the confidentiality of your personal information?*

11. In your opinion, which areas could we improve further to enhance the quality of our services?

12. How likely would you be to recommend Kolan British IVF Center to your friends or family?

13. What was the most positive part of your treatment experience with us?

14. Was there a particular moment or detail during your treatment journey that you found especially memorable or meaningful?